Home Exchanges and Returns

Exchanges and Returns

What to do at the time of delivery?
 Check if the packaging is in perfect condition.
 If there is any irregularity (e.g., signs of tampering), you must refuse the delivery.
 XTREME.pt regrets any inconvenience, but these measures are necessary to protect customers from potential fraud.

How to make an exchange or return
 If the product is incorrect, doesn’t fit, or has visible defects, you have 30 days from the delivery date to request an exchange or return.

Exchanges

In-store exchange
 You can exchange the item in any of our physical stores (Portugal only). Please present the invoice copy. Items must have tags and be in the original box.

Exchange by mail
 If you wish to exchange by mail, follow these steps:

  • Fill out the exchange/return form. You can download it by clicking here.

  • Place the item(s) in a properly closed package (you may reuse the XTREME delivery box) along with the invoice copy and send to:

XTREME

Zona Industrial de Taboeira

Travessa das Cascorras, 16-18

3800-429 Aveiro

Portugal

Note: Return shipping costs are customer’s responsibility.

Returns
 Returns must be made by mail, following these steps:

  • Fill out the exchange/return form. You can download it by clicking here.

  • Place the item(s) in a properly closed package (you may reuse the XTREME delivery box) along with the invoice copy and send to:

XTREME

Zona Industrial de Taboeira

Travessa das Cascorras, 16-18

3800-429 Aveiro

Portugal

Note: Return shipping costs are customer’s responsibility. Refunds, if requested, will be issued using the same payment method.

Exchange and return conditions
 XTREME accepts exchanges or returns if the items:

  • Have not been worn or show signs of use;

  • Have the original tag and box;

  • Are in perfect condition for resale.
  • Personal items (e.g., underwear, bikinis, etc.) are not eligible for return or exchange.

Can I return in-store?
 Returns and refunds are not available in-store, but exchanges are allowed.

Exchanges, Returns, and Refunds
 In exchanges or returns, only the value of the item(s) is refunded — shipping costs are excluded.
 Refunds will be processed using the original payment method.
 XTREME.pt will issue the refund within 5 business days of receiving the returned product.

Warranties and After-Sales Service
 XTREME.pt will manage any repairs directly with the supplier.
 For any product issue, you must include a copy of the invoice, the warranty certificate (for watches, sunglasses, headphones), and the return form.

Warranty does not apply (or only partially applies) to damages caused by misuse or failure to follow the manufacturer’s instructions. Please read the user manual carefully.
 XTREME.pt is not liable if the manufacturer refuses warranty service.
 Unapproved repair quotes may be subject to admin fees. If you approve the repair, you must transfer the corresponding amount.